Company Values Are the Key to a Successful Business

Original Article: Why Zappos Pays New Employees to Quit

I came across this interview with the CEO of Zappos.com I felt inclined to share.

Yes, the title of the post is what drew me to the subject, but it’s actually not the most interesting part. Later in the interview the CEO shares a prime example of treating customers like they are at “The Ritz” and how it spread into a social media success story. His story is about a woman who ordered shoes for her terminally ill mother and needed to return some, but considering the situation was unable to bring the shoes to UPS. After Zappos got wind of this woman’s circumstances they not only sent the UPS truck to her to fetch the shoes, but sent her flowers for her mother the next day. Apparently, this women wrote a blog about how thrilled she was and the blog went viral. Zappos motivation for this kind gesture was not to gain media coverage or a great review, they were simply demonstrating actions based on their core values. Simple stories like this are a reminder that business is about people caring about people. This is what creates successful business relationships and meaning in the work place.

~Jessica Love

Tags: Core Values, customer service