Company Values Are the Key to a Successful Business

Original Article: Why Zappos Pays New Employees to Quit I came across this interview with the CEO of Zappos.com I felt inclined to share. Yes, the title of the post is what drew me to the subject, but it’s actually not the most interesting part. Later in the interview the CEO shares a prime example of treating customers like they are at “The Ritz” and how it spread into a social media success story. His story is about a woman who ordered shoes for her terminally ill mother and needed to [...] Continue Reading

Excuse me, do you sell concrete blocks?

Let’s chat about one of my favorite user experience concepts: Good user experience is good customer service. Does your site treat customers like you’d want your employees to treat customers, with competence, and a helpful attitude? Here’s an example:

The other day I dreamed up a simple backyard project I wanted to do. I went to the Web site of a popular national home/garden supply store (you know who) to get the answer to a seemingly simple qu