Gestural Computing

Virtual nods to Steve Prentice from Gartner for his paper "Gestural Computing: The End of the Mouse" referenced in this month's eWeek in an article called "Whither the Mouse?" by Scott Ferguson for the inspiration for this post. For a moment, think about the multi-touch screen from the iPhone and the wand movement of the Nintendo Wii. Then, layer on facial recognition technology, electrical activity in the brain, etc. We've had the touchpads from laptops and that funny little eraser-head thi [...] Continue Reading

Excuse me, do you sell concrete blocks?

Let’s chat about one of my favorite user experience concepts: Good user experience is good customer service. Does your site treat customers like you’d want your employees to treat customers, with competence, and a helpful attitude? Here’s an example:

The other day I dreamed up a simple backyard project I wanted to do. I went to the Web site of a popular national home/garden supply store (you know who) to get the answer to a seemingly simple qu